Work Order & Service Management
End-to-End Maintenance & Service Request Control
EQUAL Work Order Management provides a structured framework to manage reactive, corrective, preventive, and emergency work orders across facilities, camps, and properties. The module ensures full control over work order creation, assignment, execution, closure, and performance measurement.
Core Capabilities
Work Order Creation & Intake
- Manual and automated work order creation
- Requests raised by tenants, employees, or systems
- Priority, category, and SLA classification
- Attachments (photos, documents, instructions)
Assignment & Execution
- Skill-based and availability-based technician assignment
- Mobile-enabled execution for field teams
- Real-time work order status updates
- Labor, time, and activity logging
SLA & Escalation Management
- SLA definition by work type or priority
- Automated escalation for overdue tasks
- Response and resolution time tracking
Closure, Verification & Reporting
- Digital work completion and confirmation
- Supervisor verification and approvals
- Cost, material, and labor tracking
- Historical work order analytics and reports
Unified EQUAL CAFM Ecosystem
All three modules work seamlessly together within EQUAL CAFM:
Asset history linked to work orders
Preventive plans auto-generating work orders
Cost and performance visibility across assets
Integration with EQUAL Finance, Inventory, and Mobile Apps
